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Terms & Conditions

TERMS AND CONDITIONS OF SERVICE
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We offer this website, including all information, tools and services available from us. By visiting our site and/or purchasing you bind yourself to our service and agree to be bound by the "Terms of Service," including the additional terms and conditions and policies referenced herein and/or available via hyperlink. These Terms of Service apply to all users of the Site, including non-browser users, suppliers, customers, merchants, and/or content contributors. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to the terms and conditions of this agreement, you may not access the Web site or use any services. These Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools added to the current store will also be subject to the Terms of Service. You may review the most current version of the Terms of Service at any time on this page. We reserve the right to modify or replace any part of these Terms of Service and/or changes to our website.

It is your responsibility to check this page periodically for any changes. Your continued use or access to our site after any changes constitutes your acceptance of those changes.

Our store is powered by Shopify Inc. They provide us with the e-commerce platform that allows us to sell our products and services.

Part 1 - Online Store Terms

By accepting these Terms of Service, you represent that you are at least the age of majority in your state or province of residence and you have given us your consent to allow all minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in your use of the Service, violate any law in your jurisdiction (including, without limitation, copyright laws).

You must not transmit any malware, viruses, or source code of a destructive nature.

A breach or violation of any of the Terms will result in immediate termination of the Services.

Part 2 - General Conditions

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (excluding credit card information), may be transferred decrypted and involve (a) transmissions across various networks; and (b) modifications in order to conform and adapt to technical requirements of connecting devices or networks. Credit card information is always encrypted during transfers across networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use the Service, or access the Service and any contacts on the Site through which the Service is provided without express written permission from us. The titles used in this Agreement are included for convenience only and will not limit these Terms or otherwise affect them.

Part 3 - Accuracy, completeness of information

We are not responsible if the information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. The company disclaims any liability for damages resulting from the misuse of products purchased from www.puppytoon.com.
This site may contain certain historical information. The historical information, necessarily, is not current and is provided for reference only. We reserve the right to change the content of this site at any time, but we are under no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
Part 4 - Changes in Service and Prices

The prices of our products are subject to change without notice. We reserve the right to modify or discontinue the Service (or any part or content thereof) without notice at any time. We will not be liable to you or any third party for any modification, price change, suspension or discontinuance of the Service.

Part 5 - Products or Services (If applicable)

Certain products or services may be available exclusively online through the Website. These products or services may have limited quantities and are subject to return or replacement only in accordance with our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear in the store. We cannot guarantee that your computer monitor can accurately display colors.
We reserve the right, but are not obligated, to restrict sales of our products or services to any person, geographic area or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of products or services we offer. All product descriptions or product prices are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited by Law.
We do not guarantee that the quality of any product, service, information or other material purchased or obtained by you will meet your expectations or that any errors in the Service will be corrected.

Part 6 - Accuracy of Billing and Account Information

We reserve the right to refuse any order placed by us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card and/or orders using the same billing and/or shipping address. In the event that we make a change or cancel an order, we may attempt to notify you by contacting the email address and/or billing address/phone number provided at the time of order. We reserve the right to limit or prohibit orders that, in our sole discretion, appear to be placed by retailers, suppliers or distributors.

You agree to provide purchase and account information that is complete, current and accurate for all purchases made in our store. You agree to promptly update your account and other information, including your email address, credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more details, please review our Return Policy.

Part 7 - Optional Tools

We may provide you with access to third party tools over which we have no control or input. You acknowledge and agree that we provide access to such tools on an "as is" and "as available" basis without warranties, representations or conditions of any kind and without any endorsement. We will have no liability arising out of or relating to your use of optional third party tools. Any use by you of optional tools offered through the Site is entirely at your own risk and discretion and you should ensure that you understand and agree with the terms of service of such third party provided tools. We may also, in the future, offer new services and/or features through the Website (including the release of new tools and resources). Such new features and/or services will also be subject to these Terms of Service.

Part 8 - Links from Third Parties.

Certain content, products, and services available through our Service may include materials from third parties.

Third party links on this Site may direct you to third party websites that are not affiliated with us. We are not responsible for monitoring or evaluating the content, and we will have no liability for any third-party materials or Web sites or for any other materials, products, or services of third parties.

We are not responsible for any damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with third party websites. Please review the policies and practices of third parties carefully and make sure you understand them before engaging in any transaction. Complaints, requests, concerns or questions regarding third party products should be directed to the third party.
Part 9 - User Comments, Feedback, and Other Communications.

If, at our request, you submit certain comments, or without our request, submit creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by mail, or otherwise (i.e., "comments"), you agree that we may, at any time, without limitation, edit, copy, publish, distribute, translate, or otherwise use the comments you submit to us. We do not and will not have any obligation (1) to keep any comments confidential; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but are under no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable content or content that violates anyone's intellectual property or these Terms of Service. You agree that your comments do not violate any rights of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary rights. You also agree that your comments do not contain any defamatory or otherwise unlawful, offensive or obscene material, or contain any computer viruses or other malware that could in any way impair the operation of the Service or any related website. You may not use a false email address, pretend to be someone other than yourself, or mislead us or third parties as to the origin of any comments. You are solely responsible for the comments you make and their accuracy. We take no responsibility for any comments posted by you or any third party.

Part 10 - Personal Information

The submission of personal information through the store is governed by our Privacy Policy. To view our privacy policy click here.

Part 11 - Errors, Inaccuracies, and Omissions

In addition to the prohibitions set forth in the Terms of Service, use of the Site or its content is prohibited: (a) for unlawful purposes; (b) solicit others to do or participate in unlawful acts; (c) violate local, international, federal, provincial or state regulations, rules, laws or ordinances; (d) infringe or violate our intellectual property rights or the intellectual property rights of others; (e) harass, abuse, insult, harm, defame, disparage, intimidate or discriminate on the basis of gender, sexual orientation, religion, ethnicity, race, age, national origin or disability; (f) provide false or misleading information; (g) upload or transmit viruses or any other type of malicious code that can be used in any way that could affect the functionality or operation of the Service or any related websites, other websites or the Internet; (h) to collect or track personal information about others; (i) spam, phish, pharm, pretext, spider, crawl or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related websites, other websites or the Internet. We reserve the right to terminate your use of the Service or any related website as a result of your violation of any of the Prohibited Uses.

Part 12 - Prohibited Uses

In addition to the prohibitions set forth in the Terms of Service, you are prohibited from using the Site or its content: (a) for unlawful purposes; (b) solicit others to do or participate in unlawful acts; (c) violate local, international, federal, provincial or state regulations, rules, laws or ordinances; (d) infringe or violate our intellectual property rights or the intellectual property rights of others; (e) harass, abuse, insult, harm, defame, disparage, intimidate or discriminate on the basis of gender, sexual orientation, religion, ethnicity, race, age, national origin or disability; (f) provide false or misleading information; (g) upload or transmit viruses or any other type of malicious code that can be used in any way that could affect the functionality or operation of the Service or any related websites, other websites or the Internet; (h) to collect or track personal information about others; (i) spam, phish, pharm, pretext, spider, crawl or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related websites, other websites or the Internet. We reserve the right to terminate your use of the Service or any related website as a result of your violation of any of the prohibited uses.
Part 13 - Conformity Warranty

All products sold by us are covered by the statutory twenty-four (24) month warranty for lack of conformity, in accordance with applicable law. The lack of conformity of the product must be communicated to the Seller within two (2) months after its discovery. The lack of conformity can be communicated to the Seller by contacting the Customer Service. In case of lack of conformity you have the right to request the repair or replacement of the product. In the event that these remedies were not possible or were excessively expensive, you will be entitled to a reduction in the price paid or termination of the contract of sale, pursuant to art. 130 of the Consumer Code.

Part 14 - Disclaimer of Warranties, Limitation of Liability

We do not warrant, represent or guarantee that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that, from time to time, we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice.

You expressly agree that your use or inability to use the service is at your own risk. The service and all products and services provided to you through the service are (except as expressly stated by us) provided "as is" and "as available" for your use, without any representations, warranties or conditions of any kind, express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title and non-infringement.

In no event shall PyppyToon, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any damages, losses, claims or any direct, indirect, incidental, punitive, special or consequential damages of any kind, including, without limitation, lost profits, lost savings, lost data, replacement costs or other similar damages, whether in contract, tort (including negligence), strict liability or other use of any service or any product purchased using the service or for any other claim relating in any way to the use of the service or any product, including, without limitation, errors or omissions in any content or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted or made available through the service, even if advised of the possibility thereof. Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability is limited to the maximum extent permitted by law.

Part 15 - Indemnification

You agree to indemnify, defend and hold PuppyToon harmless and also our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they reference, or your violation of any law or the rights of a third party.

Part 16 - Safeguard

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms of Service, such determination not affecting the validity and enforceability of any remaining provisions.
Part 17 - Termination

The obligations and liabilities of the parties incurred prior to the Termination Date shall survive the termination of this Agreement for all purposes. These Terms of Service are effective unless and until terminated by you or us. You may terminate these Terms of Service at any time by informing us that you no longer wish to use our Services or when you stop using our Site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we may also terminate this Agreement at any time without notice to you and you will remain liable for all amounts due until the date of termination and/or as a result we may deny you access to our Services (or any part thereof).

Part 18 - Entire Agreement

Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any operating policies or rules posted by us on this Site or in connection with the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguity in the interpretation of these Terms of Service shall not be construed against the editorial party.

Part 19 - Governing Law

These Terms of Service and any separate agreements under which we provide the Services shall be governed by and construed in accordance with the laws of Estonia.

Part 20 - Changes to the Terms of Service

You may review the most current version of the Terms of Service at any time on this page.

We reserve the right, in our sole discretion, to update, modify or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to periodically check our website for changes. Your continued use of or access to our Website or the Service following the posting of any changes to these Terms of Service constitutes your acceptance of those changes.

Part 21 - Right of Withdrawal pursuant to Articles 52 et seq. of the Consumer Code

21.1
Pursuant to art. 52 of the Consumer Code, you have the right to withdraw from the contract concluded with the Seller, without any penalty and without specifying the reason, within fourteen (14) days, starting from the day of receipt of the products purchased on puppytoon.com. In some specific cases, duly reported in the Right of Withdrawal section, it will be possible to exchange the product with another one.

21.2
To withdraw from the contract, you may use, at your discretion, one of the following methods, in compliance with art. 54 of the Consumers' Code: i) use of the Return Form (conforming to the standard form pursuant to art. 49, paragraph 4 of the Consumers' Code) to be filled in and transmitted directly online through the e-mail address info@puppytoon.com; ii) use of this form (conforming to the standard form pursuant to art. 49, paragraph 4 of the Consumers' Code) to be filled in and transmitted to the Vendor; iii) sending to the Vendor any other explicit declaration of your decision to withdraw from the contract.
If you choose to use the Return Form to be sent directly online by e-mail info@puppytoon, the Seller will send you confirmation by e-mail of receipt of the request for withdrawal.
If you choose, instead, to send another declaration of withdrawal, the burden of proving the correct and timely exercise of the right of withdrawal will be on you.
To download the return form click here.

21.3
Once you have exercised your right to withdraw from the contract, you will have to return the products to the Seller by handing them over to the courier for shipment within fourteen (14) days from when you have informed the Seller of your decision to withdraw from the contract.

21.4

The only costs incurred by you are those for returning the purchased products.
21.5

The Right of Withdrawal - in addition to compliance with the terms and conditions referred to in Articles. 52 et seq. of the Consumer Code, described in paragraphs 8.1, 8.2, 8.3 and 8.4 above - shall be deemed to be properly exercised if the following conditions are also fully respected:
the Return Form transmitted directly online through the email address info@ppuppytoon.com, this form or any other explicit statement of your decision to withdraw from the contract must be correctly completed and transmitted to the Seller within fourteen (14) days of receipt of the products;
the products must not have been used, worn, washed;
the products must be returned in their original packaging (in the case of audio CDs, books, designer toys and big toys, the packaging must be sealed as originally; if you want to return a kit, you must return all the items that make it up);
the returned products must be delivered to the forwarding agent within fourteen (14) days from when you have informed the Seller of your decision to withdraw from the contract;
the products must not be damaged.


21.6
If the Right of Withdrawal is exercised by following the procedures and terms indicated in this paragraph 20, the Seller shall refund any sums already received for the purchase of products in accordance with the procedures and terms provided.

21.7
The amounts will be refunded in the shortest time possible and, in any case, within fourteen (14) days from the date on which the Seller is aware of the exercise of your right of withdrawal, we will activate the refund procedures, once verified the correct execution of the terms and conditions set out above, as indicated in the Information on refunds and right of withdrawal.


21.8
Should you fail to comply with the terms and conditions for the exercise of your right of withdrawal, referred to in letters a), e) and f) of paragraph 5 above, you will not be entitled to a refund of the sums already paid to the Seller. Within 14 days from the sending of the e-mail with which you will be notified of the rejection of the return, you may choose to re-obtain, at your expense, the products in the state in which they were returned to the Seller, giving notice to the Seller, in the manner that you will be notified. Otherwise, the Seller may retain the products, in addition to the amounts already paid for their purchase.

If the conditions are not met, you will not be entitled to a full refund of sums already paid to the Seller. You will be, in fact, responsible for the decrease in value of the returned products, resulting from use other than that necessary to allow you to ascertain the nature, characteristics and operation of the products themselves. In this case, from the refund will be deducted a percentage between 10 and 90 percent of the amount paid by you to the Seller for the purchase of products returned, as will be specifically communicated by the Seller, via e-mail.

Within 14 days from the sending of the e-mail notifying you of the amount deducted from the refund, you may choose to re-obtain, at your expense, the products in the state in which they were returned to the Seller, by notifying the Seller in accordance with the procedures that will be communicated to you. Otherwise, the Seller may retain the products and an amount corresponding to the percentage deducted from the refund.

Part 22 - Shipping

We deliver only in Italy. The delivery address of your order must correspond to the area of the country in which you placed the order.

Part 23 - Payment methods accepted

As a method of payment we accept:

(a) Paypal.

b) Visa, Mastercard, American Express and Visa Electron credit cards (including Postepay).

Part 24 - Contact Information

Questions about the Terms of Service should be sent to info@puppytoon.com. Puppytoon has been created by Alba de Santis and is located at Sepapaja 6, 15551 Tallinn Estonia
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